Our directors

Pierrette Gagné, Executive Director, Information and Referral Center of Greater Montréal (GHR Manager)

Executive Director since July 2013, Pierrette Gagné has brought about a spirit of change throughout the organization that manages three information and referral helplines: 211 Greater Montréal, Gambling: Help and Referral, Drugs: Help and Referral, as well as, the TeleCounseling for Excessive Gamblers programme. She, in fact, has led IRCGM into making numerous strategic and technological shifts in order to ensure its sustainability. Being a natural leader and unifier, her employees have gladly followed her, thus allowing them to acquire many new skills. Learn more.

Nancy Rocha, Director of the Specialized Addiction Helplines and the TeleCounseling Programme for Excessive Gamblers

Mrs. Nancy Rocha is Director of the Specialized Addiction Helplines and the TeleCounseling Programme for Excessive Gamblers. As such, she supervises her team, ensures the proper functioning of the follow-ups, trains new team members and builds collaborations to better meet the specific needs of callers. Learn more.



Our coordinator

Sophie Duchesne, Coordinator of the TeleCounseling Programme for Excessive Gamblers

Our counselors

The Gambling: Help and Referral team is made up of about a dozen counselors. They hold Bachelor’s degrees in psychology, criminology or social work. The majority of them have completed a Certificate in Addiction (certificat en toxicomanie) while others have completed Certificates in Mental Health Intervention, Youth Intervention, Victimology, etc. Over the last few years, our team grew with the addition of counselors that have completed Collegial programmes in Social Work or Special Care Counseling. Other than for education, new counselors are hired for fulfilling the following criteria:

  • Possessing excellent knowledge of counseling techniques.
  • Being able to show empathy, being mature, responsible, as well as, working well within a team.
  • Being completely non-judgmental.