Mission and intervention mode

Our Mission: To Help You!

Available 24/7, this specialized helpline is bilingual, free, anonymous and confidential.

Counselors at Gambling : Help and Referral

• Identify the needs of the callers;
• Assess possible solutions;
• Suggest relevant courses of action;
• Give referrals to appropriate resources.

The counselors encourage people to reflect upon their gambling habits and refer excessive gamblers and their loved ones to proper resources.

Intervention Methods

Counselors who respond to the requests at Gambling: Help and Referral hold Bachelor’s Degrees in either psychology, criminology or social work. In addition, many of them have completed certificates in substance abuse, mental health intervention, youth intervention, victimology, etc. Other than schooling requirements, counselors must possess the following criteria:

• Excellent knowledge of counseling techniques;
• Empathy, maturity, sense of responsibility, as well as, being a good team player;
• A non-judgmental attitude;
• Impeccable verbal skills in French and being comfortable in understanding and speaking English;
• Relevant professional experience is an asset.

The counselors answer various calls, assess callers’ needs and suggest appropriate courses of action and referrals. They must often use their good judgment seeing as how they are faced with diversified requests that exceed the therapeutic framework and require immediate solutions.